{
  "name": "ActBrief Article 50 Chatbot Disclosure Benchmark",
  "version": "1.0",
  "description": "Conservative observational coding of public AI SaaS chatbot and agent surfaces. Unclear means the public evidence was insufficient; it is not a finding of absence.",
  "publisher": {
    "name": "ActBrief Editorial",
    "url": "https://actbrief.com"
  },
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "dateModified": "2026-08-27",
  "temporalCoverage": "2026-08-27",
  "measurementTechnique": "Manual review of official public pages and documentation; no account bypass.",
  "summary": {
    "observed": 20,
    "explicitDisclosure": 0,
    "knownDisclosure": 0,
    "unclear": 20,
    "disclosureRate": null,
    "denominatorNote": "Percentages exclude ActBrief (self) and exclude Unclear observations from the rate."
  },
  "rows": [
    {
      "id": "01",
      "product": "Intercom Fin",
      "vertical": "support",
      "publicSurface": "Marketing / product chat demo",
      "observationUrl": "https://www.intercom.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "02",
      "product": "Zendesk AI",
      "vertical": "support",
      "publicSurface": "Product / help center AI",
      "observationUrl": "https://www.zendesk.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "03",
      "product": "Freshdesk Freddy",
      "vertical": "support",
      "publicSurface": "Marketing site assistant",
      "observationUrl": "https://www.freshworks.com/freshdesk/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "04",
      "product": "HubSpot Breeze",
      "vertical": "sales",
      "publicSurface": "CRM AI / chat",
      "observationUrl": "https://www.hubspot.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "05",
      "product": "Salesforce Agentforce",
      "vertical": "sales",
      "publicSurface": "Marketing / demo surfaces",
      "observationUrl": "https://www.salesforce.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "06",
      "product": "Drift / Salesloft",
      "vertical": "sales",
      "publicSurface": "Conversational chat",
      "observationUrl": "https://salesloft.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "07",
      "product": "Ada",
      "vertical": "support",
      "publicSurface": "Marketing chatbot",
      "observationUrl": "https://www.ada.cx/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "08",
      "product": "Forethought",
      "vertical": "support",
      "publicSurface": "AI support marketing",
      "observationUrl": "https://forethought.ai/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "09",
      "product": "Capacity",
      "vertical": "support",
      "publicSurface": "AI support site",
      "observationUrl": "https://capacity.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "10",
      "product": "Sierra",
      "vertical": "support",
      "publicSurface": "Customer agent marketing",
      "observationUrl": "https://sierra.ai/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "11",
      "product": "Decagon",
      "vertical": "support",
      "publicSurface": "AI support marketing",
      "observationUrl": "https://decagon.ai/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "12",
      "product": "Gorgias",
      "vertical": "support",
      "publicSurface": "Helpdesk AI",
      "observationUrl": "https://www.gorgias.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "13",
      "product": "Crisp",
      "vertical": "support",
      "publicSurface": "Chat / AI features",
      "observationUrl": "https://crisp.chat/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "14",
      "product": "Tidio",
      "vertical": "support",
      "publicSurface": "Lyro AI chat",
      "observationUrl": "https://www.tidio.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "15",
      "product": "LiveChat / Text",
      "vertical": "support",
      "publicSurface": "Product AI assistant",
      "observationUrl": "https://www.livechat.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "16",
      "product": "Ashby",
      "vertical": "hr",
      "publicSurface": "Recruiting AI surfaces",
      "observationUrl": "https://www.ashbyhq.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "17",
      "product": "Greenhouse",
      "vertical": "hr",
      "publicSurface": "Recruiting AI marketing",
      "observationUrl": "https://www.greenhouse.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "18",
      "product": "Lever",
      "vertical": "hr",
      "publicSurface": "ATS AI features",
      "observationUrl": "https://www.lever.co/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "19",
      "product": "HireVue",
      "vertical": "hr",
      "publicSurface": "Interview AI marketing",
      "observationUrl": "https://www.hirevue.com/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    },
    {
      "id": "20",
      "product": "Paradox Olivia",
      "vertical": "hr",
      "publicSurface": "Recruiting assistant",
      "observationUrl": "https://www.paradox.ai/",
      "disclosurePresent": "Unclear",
      "placement": "other",
      "wordingMentionsAi": "Unclear",
      "persistent": "Unclear",
      "notes": "Official public product page or documentation reviewed. A logged-out interaction disclosure could not be established from the published surface; coded Unclear, not No. Observational research only.",
      "coded": true,
      "observedAt": "2026-08-27",
      "evidenceType": "official_docs",
      "codedBy": "ActBrief Editorial"
    }
  ]
}